Gatwick Airport says it will only consider giving a refund if it receives notice of cancellation at least 24 hours before the lounge or car park entry start date and time of the original booking. A cancellation notice received less than 24 hours before the lounge or car park entry start date and time of the original booking does not meet the stated condition for considering a refund.
How does Gatwick calculate the number of parking days?
Gatwick says car park prices apply to a 24-hour period or part of that period. The number of days charged is worked out from the times selected when booking.
What happens if actual entry and exit times change?
If the actual entry and exit times differ from those in the booking and the time in the car park runs into a further 24-hour period, Gatwick says you have to pay for an extra day at the Drive-up Tariff.
Frequently asked questions
Does the cancellation condition cover a lounge or a car park?
The condition covers the lounge or car park entry start date and time in the original booking.
What if cancellation notice arrives less than 24 hours before entry?
A cancellation notice received less than 24 hours before the lounge or car park entry start date and time of the original booking does not meet Gatwick's stated condition for considering a refund.
Does meeting the 24-hour condition guarantee a refund?
Gatwick says it will 'only consider giving' a refund when the notice condition is met.
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